Rick Weiler – one of Canada’s foremost commercial mediators – shares his expertise and advice about navigating difficult conversations.  Topics discussed include:

• Key ingredients of a good conversation
• Habits we should develop in order to have more productive and effective difficult conversations
• Preparing for difficult conversations
• Managing reactions in difficult conversations
• Techniques for getting derailed conversations back on track

To learn more about Rick and his work, visit Rick’s website.

Additional Resources

Here are links to some of the resources Rick mentioned during our discussion:

• The Conflict Resolution Toolbox by Gary Furlong
• When the Body Says No by Gabor Maté
• Getting Past No: How to Have Conversations that Matter by William Ury

And here are a couple of other resources Rick suggested after our discussion:

• Effective Difficult Conversations: A Step-by-Step Guide by Catherine Soehner and Ann Darling
• We Need to Talk: How to Have Conversations that Matter by Celeste Headlee
  

This episode contains 50 minutes of Professionalism content.